Identify and describe tools used for computer service and explain how to use those tools safely; Identify and describe the various internal components of a computer, assemble a computer system, install an operating system; Describe the purpose of preventive maintenance and basic troubleshooting steps; Troubleshoot using system tools and diagnostic software. Hands-on labs and interactive learning tools which help students to develop critical thinking and complex problem-solving skills; Identify and describe the main components of laptops and portable devices, basic preventive maintenance, and troubleshooting; Identify and describe the differences between printers and scanners, installation and configuration, basic preventive maintenance, and troubleshooting.